Privacy Policy

To ensure that we successfully process your complaint and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalise our services. The means of information collection, among others, are as following:

• From you; when you voluntarily provide to us or to third party service provider(s) engaged by us;
• From your browser; when you visit our website and your browser interacts with us;
• From other sources and related links in connection with providing your transportation and/or accommodation needs and services;
• From you when you interact with us through social media

The personal information we collect about you may include but not limited to the following:

• Name, addresses and telephone numbers
• Email addresses, fax numbers and mobile numbers or social media accounts
• Other information that can be used to identify you or contact you.
• Passport number, NRIC number, nationality and country of residence.
• Personal information provided via survey, contest, competition or other marketing research efforts.
• Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain.
• Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

We also collect your information when you make or send job application via our official website @ www.shill.es.

Website may use cookies to personalise and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

This enables our system to recognise your browser and remember your passenger names and billing information so that you won't have to retype it. The address and passenger information is saved to your hard drive by the SHILL.ES web server. This information can only be accessed by the SHILL.ES web server; Internet users and other companies cannot access this information. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We also utilise cookies to track the effectiveness of online advertising. This information is treated confidentially and will not be shared with anyone outside of SHILL.ES. We will only use this information to make informed decisions with regard to the online advertising. More information on our cookie policy available here.

Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your requests for our services. In addition to this, your information will be used for the purposes of auditing, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, consumer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

In employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ.

Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of SHILL.ES, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorised companies such as our data processors.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfil your ever-growing needs. In order to realize this business aim, we will from time to time appoint, authorize or contract with strategic business partner. Your information will be disclosed to these business partners, authorized or contracted third party, or service providers to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested through our member profile will be shared with the respective business partners, service providers or third parties.

In the circumstances set out in this policy where SHILL.ES passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by SHILL.ES if not better. This does not apply where we are required by law to pass your information to a third party.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

Your information’s may also be used to prevent potentially prohibited or illegal activities, enforce our terms of use and to automatically scan messages to check for spam, fraud, phishing attacks and other malicious activity or illegal or prohibited content.

Personal information we collect from you may be disclosed to:

• Authorised government bodies if legally required to do.
• Our subsidiaries and affiliates who may be located in or outside Malaysia.
• Respond to a legal process (e.g., subpoenas, court orders).
• Respond to claims that a listing or content violates the rights of third parties.
• Enforce our Terms of Use.
• Protect the rights, property or personal safety of SHILL.ES, its users or the general public.

We does not sell or rent any personal information you provide on our web site to any other parties. SHILL.ES may share anonymous and/or aggregated information about all our users with third parties. If we merge with or are acquired by another company, the resulting combined company will use the information you have provided as described in his Privacy Policy.

You may access your personal information by logging in to our Support Portal.

In case if a court defines that a consumer complaint constitutes libel or defamation, the mentioned consumer would be held legally responsible for damages to the reputation of the business, mentioned in complaint. Under federal law (the Communications Decency Act) SHILL.ES is not legally responsible for the complaints that are posted, even if those complaints contain remarks that are defamatory. However, the mentioned law does not protect the person who posted the complaints from the responsibility for the posted complaints.

You may correct or update your personal information by logging in to our Support Portal.

The SHILL.ES web site contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of each site that collects information from you. SHILL.ES's privacy policy applies solely to information collected by SHILL.ES on this web site.

From time-to-time we may provide you the opportunity to participate in surveys or on our site. If you participate, we may request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.

We often use a third party service provider to conduct these surveys; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

We use all reasonable endeavours to protect personal information from loss, misuse and alteration. Only authorized employees and agents, who are under appropriate confidentiality obligations, will have access to your personal information. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to www.shill.es. This software does not enable us to capture any personally identifying information.

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or HTML form.

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

SHILL.ES or any third party service provides engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required.

Generally, in using the SHILL.ES web site, you consent to the collection and use of this information by SHILL.ES in the ways described above (which may change from time to time) unless and until you inform us to the contrary. If you have provided us personal information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us.

In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for. However, where applicable, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, newsletters or any other communications from SHILL.ES.

If you still have questions about our privacy policy, please visit Frequently Asked Questions on our Support Portal where you may submit any questions or complaints you may have. We request your name, phone number, email address and comments so that we may respond to your concerns effectively and work to improve our service. If you have any additional concerns relating to P.E. Steven's collection and use of your personal information, you may contact us.

With reference to the terms of use of our Official Website @ www.shill.es please refer to our Terms of Use for further information.