Challenge:
A telco service provider faced challenges in managing the active list of retail staff, along with other information being manually recorded in an Excel sheet shared on collaboration platforms. They also aimed to streamline crew performance tracking, attendance management, and ensure faster information dissemination. Additionally, they sought to consolidate current month sales data into a single dashboard and establish a platform for rewarding top sellers, all while eliminating the need for mundane manual data entry.
Solution:
We crafted a tailored Power App that streamlines approval workflows, showcases sales activity, and acts as a comprehensive hub for retail frontliners. It enables access to real-time information, provides push notifications, allows clocking in and out with precise geo-fencing and geo-tagging features, and much more. Additionally, the app boasts a rewards redemption portal and hosts multiple leaderboards, culminating in a notable 50% reduction in both approval processes and routine tasks.
Results:
The solution led to increased operational efficiency, enhanced sales competitiveness in retail, and facilitated faster communication with retail frontliners. Additionally, the app received recognition with two awards within the company for its effectiveness in organizational operations.